We recently had a patient come to us who had already tried twice to have a smile . She was not happy with the results and nervously came to us to see if we could get them right. The work she had done was not negligent in any way, but was not the teeth that she wanted.
As the patient was a jeweller she understood what she wanted in terms of shape and quality of finish and one of the key things she needed was to be listened to. During her treatment the importance of communication to build trust became paramount. It is so easy to not allow enough time for this.
We are constantly aiming to improve this within the practice, as each patient’s expectations and attitudes to what they need done is completely personal. Our aim is to become better and better at listening, so that we can provide the best teatment for each individual.
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